Using a case study, we will start by describing the business and IT environments, look at the business objectives for the Oracle applications technology, and then review the IT strategy taken. Areas covered will include data conversion, upgrade paths, and IT staffing. We will then discuss the bugs discovered, workarounds used, and patch sets required for each client install, and show the results of our initial test scripts. Finally, we will review the outcome of the entire project, including the net effect of the project on the business.

The successful Order Management (OM) and E-Commerce Gateway implementation is filled with many challenges, but few are solely technology issues. How you overcome the challenges determines the extent to which the user community embraces the new technology.